business transformation examples

In addition, Netflix implemented machine learning that suggested movies and shows to users, and the rest is history. Another interesting example … This post discusses some of them and highlights the following points: Next, let’s take a look at digital transformation. In a comparable way, the purpose-driven mission of preventative healthcare has spurred major change at other large organizations that made the list. This allows them to become increasingly competitive with larger companies. “As our teams widened their awareness of global issues, our pride has been enhanced.” So has Ecolab’s market value, which has surpassed $55 billion, placing it among America’s top 100 most valuable firms. However this is a relatively narrow definition that overlooks other reasons and ignores other rationales. That strategic impulse—to identify a higher-purpose mission that galvanizes the organization—is a common thread among the Transformation 20, a new study by Innosight of the world’s most transformative companies. They made efforts to improve the way customers searched for products on their website. Users can even start watching a movie on their laptop and later switch to their mobile device to continue watching from where they left off. This is an amazing example of a media company that used digital transformation to enhance the consumer... Netflix. A better customer experience can turn one-time customers into loyal customers and improve the ROI for companies. All Rights Reserved •. Starbucks, not 7-Eleven. Interacting on social media platforms provides users with an easy way to communicate with your brand at a place where they’re most comfortable. However, it’s the decision to infuse a higher purpose into the culture, one that guides strategic decisions and gives clarity to everyday tasks, that has propelled these companies to success. Best Buy started 2012 with a stock price of $23.70. The second one is a lack of clearly defined roles. What are some examples of successful digital transformations that improve customer experience? In the early 2000s, when Douglas Baker Jr. became its CEO, Ecolab was an 80-year-old firm growing 10% annually by selling industrial cleansers and food safety services. CIO uses IT business analysts familiar with the specific process area to drive … However, AI and ML enable many other types of business transformation. How do artificial intelligence and machine learning support business transformation? Enterprise-wide performance lift A unique approach to sustained performance … Artificial intelligence systems can be … This type of integration between devices has become the norm for digital broadcasting platforms. Plutora’s tool detects inefficiencies in each phase of product development, from ideation to product delivery, and provides you with analysis tools to quickly improve those processes. It refers to changes in your businesses because of the changing behavior of consumers. Harvard Business Publishing is an affiliate of Harvard Business School. Quantify the Value of Effective Release Management, a Better Release Demands Better Management. Brands can monitor what users tweet about their products and which opinions they share on Amazon. Strategic Transformation Objectives are concerned with realigning the organization more effectively with the exact needs of its target market. He renamed the firm Ørsted after the legendary Danish scientist Hans Christian Ørsted, who discovered the principles of electromagnetism. In 2012, Denmark’s biggest energy company, Danish Oil and Natural Gas, slid into financial crisis as the price of natural gas was plunging by 90% and S&P downgraded its credit rating to negative. The result: Previously about 80% owned by the Danish government, Ørsted’s IPO in 2016 was one the year’s largest. Only in subsequent years did founder and CEO Pony Ma Huateng broaden the firm’s outlook by embracing a mission of “improving the quality of human life through digital innovation.” Since 2011, Tencent has invested heavily in new growth ranging from education and entertainment to autonomous vehicles and ride sharing to fintech and the industrial internet—areas that together now represent 25% of its $46 revenue. Developed change management program and tools to ensure Coach's new … Thus, the company focused on improving navigation of its website, adding features, and increasing filters. What started out as an effort to modernize back-end business processes and regulatory reporting functions has blossomed into an ongoing, comprehensive digital transformation highlighted by a robot … Copyright © 2020 Harvard Business School Publishing. For example, a particular business wants to automatically process all of their invoices within a matter of minutes. Definitions of “business model” vary, but most people would agree that it describes how a company creates and captures value. Speaking in business outcomes can feel like a foreign language to many technically minded individuals. They might be based, for example, on introducing a major new … Riyad Bank’s Enterprise Business Intelligence Competency Center 114 E.SUN Bank’s Customer Risk Value Organization 118 Success Story Takeaways 120 Applying the Lessons from E.SUN and Riyad 121 The Most Important Characteristics of Successful Business Transformation … Negative sentiment towards a certain product often indicates that the product doesn’t deliver the promised value to your customer. Business Transformation is a change management strategy which has the aim to align People, Process and Technology initiatives of a company more closely with its business strategy and vision. The T-20 study identified the global companies that have achieved the highest-impact business transformations over the past decade as measured by new growth, respositioning the core business, and financial performance. Under Poulsen, Ørsted embarked on what critics called an impossible mission: a systematic “cost-out” program to reduce the price of offshore wind while achieving scale. What’s the impact of cultural change on business transformation? Best Buy’s digital transformation hasn’t been without hiccups, but the results are starting to show. For example, more and more clients use social media platforms. This makes a lot of sense. How can you effectively use sentiment analysis to better understand consumer needs? Here are some very basic examples of customer centricity: Here are three examples of companies that aced their digital business transformation to improve customer experience. Business transformation is an umbrella term for making fundamental changes in how a business or organization runs. That’s why strategic transformation may be the business leadership imperative of the 21st century. Some examples in the business transformation board are portrayed in the following. Netflix, on the other hand, worked on consumer experience. CX transformations include hundreds of changes that you can implement to increase revenue for your business. The combined company is now one of the world’s leading suppliers of hardware, software, and chemistry that helps manufacturers and service firms become more efficient users of water. The strategic impulse to identify a higher-purpose mission that galvanizes the organization—is a common thread among the Transformation 20, a new study by Innosight of the world’s most transformative companies. Going Digital Improved Best Buy’s Performance. The majority of HD Supply’s customers didn’t use the search field because it didn’t have enough filters to help users quickly find the products they needed. Get notified of new articles. As of 2005, shortly after its IPO, Tencent defined its purpose in terms of “implementing our Online Lifestyle strategy, which strives to cater to the basic needs of our users.”. By helping users chose a movie to watch, they increased customer satisfaction because users wasted less time searching for movies they might like. For the third round, the following companies were selected as the Transformation 20 and ranked by a panel of management experts (see judges). Southwest, not United. Blockbuster was renting movie DVDs and didn’t change their business model over time to keep up with changes in their customers’ behavior. Rita McGrath, management professor at Columbia Business School, BEH Swan Gin, Chair of the Singapore Economic Development Board, Phil Coughlin, Chief Strategy Officer at Expeditors (Seattle), Amantha Imber, CEO of Inventium (Sydney, Australia), Nathan Furr, Professor of Strategy, INSEAD. Do you want to get started with transforming your business? We continue to see disruptions in the form of e-commerce, changing communication patterns, and social media marketing. “The biggest obstacle to any transformation is literally just the way we’ve always done things,” says Siemens USA CEO Barbara Humpton. https://apiumhub.com/tech-blog-barcelona/digital-business-transformation Instead of improving a single interaction, the tool would take care of the whole payment process. 10 Examples Of How COVID-19 Forced Business Transformation. “Ownership culture is central to everything,” Humpton says. Projections for the year 2030 showed that 70% of the world’s GDP would be based in water-stressed regions, California and Southern India being prime examples. Identify the goals of the transformation. So, how can you improve customer experience through digital transformations? Furthermore, they’ve added device integrations that allow users to watch videos on multiple devices, like laptops, tablets, and smartphones. Providing a seamless mobile experience in addition to the desktop version of your website helps retain customers: How can you personalize each interaction a consumer has with your company? As of July 2019, it sells for around $74. The In the early 2000s, VF was a good company with strong management … Each of these companies developed new-growth businesses outside its traditional core  which have become a significant share of the overall business. Besides that, he loves learning about marketing, UX psychology, and entrepreneurship. To learn about how we have helped organisations with business transformation examples visit: www.modernwaysofworking.com/insights. First, there are underlying problems or causes of organisational pain that need to be addressed. It’s important that your organization understands the value and benefits of a consumer-centric focus to stay competitive. Maybe there are people on the business transformation … Leave your email to get our weekly newsletter. China’s AIA Group has moved beyond insurance to become a wellness company, whereas Dutch electronics giant Philips has largely divested its legacy lighting business to focus on healthcare technology. https://hbr.org/2019/09/the-top-20-business-transformations-of-the-last-decade Maybe the people on the business transformation, it’s unclear who’s responsible for what. Business Transformation – a change strategy. “We broadened our vision and our purpose changed,” Baker says. “Our strategic plan was to sell more of what we had,” Baker says. Airplane turbine parts made in 3D printers. The price you see when you book a train or airline ticket online depends on your online behavior and data history. “We saw the need to build an entirely new company,” says Poulsen. Furthermore, they want a tool to email the invoices to their customers. AI is at the forefront of digital transformation and currently powers the algorithms of almost all large corporations. Fortifying this new view, the Business Roundtable last month released a statement signed by 181 CEOs stating that serving shareholders can no longer be the main purpose of a corporation; rather, it needs to be about serving society, through innovation, commitment to a healthy environment and economic opportunity for all. You only need a single tool to automate the whole payment flow. Net profits have increased by $3 billion since it began the transformation, and Ørsted is now the world’s largest offshore wind company, with about a third share of booming global growth market. Systematically improve your digital transformation journey while scaling Agile and DevOps across the enterprise. Our first business transformation example … New technologies such as artificial intelligence (AI) and machine learning (ML) are now more available than ever to small businesses. They limited their use of technology to analytics to improve their revenue. Some examples of business transformation that we cover include organisations like IKEA, Nike, McDonald’s, to name a few. It can also help detect products that lack quality. Examples of Companies Improving Customer Experience Through Digital Transformation Comcast. Follow in their footsteps to digitally transform your business. Personalization can be taken to a whole new level. HBO, not Dish.”. Given this definition, let’s look at some examples of business transformation: Under this definition, the development and introduction of a new IT-driven business service counts as a transformation: it will certainly affect the company’s business … To answer this question, here are some examples of successful brands who have not only completed transformation business process and are also reaping rich rewards. ... Undergoing a massive transformation and pivoting to a new direction could be the only way many companies stay … Porsche places the customer at the heart of their strategy: Customer experience drives Porsche’s … Digital transformation creates AI-driven sales techniques. This technology brings in enormous amounts of revenue for businesses by recommending more and more things you might like to purchase. Check out how Plutora helps you measure and track business transformation goals and enables continuous improvement while integrating governance and compliance checks. Adding a chat option on your website can increase conversions between your brand and your customers. Business process transformation is part of the larger concept of business process management (BPM). This led to an increase in revenue from search of 16%. The technology companies on our list also discovered ways to infuse purpose into their organizations as part of their fundamental change. All of this growth helped Tencent become the first Asian company to surpass $500 billion in market valuation. The board hired a former executive at LEGO, Henrik Poulsen, as the new CEO. These transformations help … Therefore, for many businesses, the best way to reach potential clients is through social media. As a user, you often benefit from this technology. It’s not an easy task to shift from a product-centric to a customer-centric business. This is an amazing example of a media company that used digital transformation to enhance the consumer experience. Automating all customer communications with a. Machine learning is the technology Netflix uses to predict which shows customers might prefer to view next. You must promote and encourage innovative ideas and change traditional ways of doing business. The company had invested in offshore wind power, but the technology was too expensive, producing energy that was more than double the price of onshore wind. As the memo said, “We don’t and can’t compete on breadth with Comcast, Sky, Amazon, Apple, Microsoft, Sony, or Google. VF offers a compelling example of a company using a sharp focus on value creation to chart its transformation course. Customer-centric companies try to increase their ROI by improving the customer experience (CX). These tools help companies better understand consumer needs. However, simply incorporating new technologies won’t give you a major competitive edge. Leadership, data analysis, project and program management, human capital workforce planning, human capital strategy … A company providing such a tool can drastically improve customer value for their client. In 2019, Tencent refined its mission once again, in response to the growing global backlash against technology’s dominance in our lives, boiling it down to: tech for social good. business transformation consultant 03/2009 to current Retained by Coach to lead change management for strategic initiative. For example, you have to teach your employees how to gather sentiment data. Business Transformation & Execution Tiaa Global Asset Management Resume Examples & Samples Partners with the TGAM leadership team and TIAA Office of Business Effectiveness to translate TGAM strategies into a portfolio of actionable plans and transformation … Comcast adopted a machine learning algorithm that suggested programs and movies according to a customer’s past viewing history. A better understanding is achieved by considering that "Transformation... is generally a response to two things. The company managed to cut the cost by more than 60% while building three major new ocean-based wind farms in the U.K. and acquiring a leading company in the U.S. Infusing a higher purpose into the company called for pushing decision making out from the center to every business unit, so that managers and rank-and-file employees feel they have a stake in future success. However, changing the mission also called for changing the culture. This includes personnel, processes, and technology. In 2011, Ecolab had a $12 billion market cap when it acquired water technology company Nalco in an $8 billion deal. Steps in Business Process Transformation. From this second-round list, an Innosight partner panel voted to narrow it down to 27 finalists. You need to teach them how they can leverage sentiment data to gain insights about product perception and product value. Often, loyal customers are willing to spend more money on products that bring them great value. In turn this helps to support and innovate new business … Blockbuster filed for bankruptcy in 2010 when it couldn’t compete with the CX vision of Netflix. We looked at the shift to combat climate change, and we became one of the few companies to wholeheartedly make this profound decision, to be one of the first to go from black to green energy.”. And they weren’t alone. The same customers who were buying its core products were also voicing concerns about access to clean water. To do that, a company has to switch from traditional, local advertising to online advertising. For example, according to a DMG Consulting report, the Cloud-Based Contact Center … Decision support refers to recommendations and predictions of future activities your customers might engage in. Our aim was to identify the global companies that have achieved the highest-impact business transformations over the past decade, using the same methodology as our 2017 study. Here are some questions to ask that address how you can improve your business’s customer experience: Want to start your digital transformation? When he's not writing, he's probably enjoying a Belgian beer! Several companies found that refocusing the organization to help save the planet can be especially powerful. Click here to see the full T20 study results and methodology. In 2013, CEO Reed Hastings released an 11-page memo to employees and investors detailing a  commitment to move from just distributing content digitally to become a leading producer of original content that could win Emmys and Oscars. Every major online company uses it to predict which products and services you may like or need. The first step in any successful digital transformation is to embrace the cloud and what it can do for your organization. Siemens moved beyond a purpose of maximizing shareholder value to a mission of “serving society.” This transformation began in 2014 with a plan called Vision 2020 that called for harnessing technologies such as AI and the Internet of Things. They provided an online alternative to going to stores and physically renting movies. Three core strategies are used to achieve meaningful business transformation. In fact, users accessed the search feature of the website less than 10% of the time. “It had to be a radical transformation; we needed to build a new core business and find new areas of sustainable growth. Just look at Amazon’s upselling and cross-selling. Educating and promoting changes within your organization is important to successfully transform your business. Culture plays a big role as you transform from a product-centric to a consumer-centric business. GE is already using the latest 3D printing technologies to … The Key to DevOps Success: Release Management, customer relationship management (CRM) platform, Change Control Process: An Overview and Three Concrete Steps, RAG Status and Its Crucial Role in Organizational Leadership, Roles and Responsibilities: A Guide To the Scrum Master Role, Process Improvement: The Leader’s Manual for How to Achieve It. At HBR, we believe that a well-designed index can provide useful insights, even though by definition it is a snapshot of a bigger picture. According to research by PwC, 86% of consumers are willing to pay more for a better customer experience. We always urge you to read the methodology carefully. Whereas some leaders might have gone into crisis-management mode, laying off workers until prices recovered, Poulsen recognized the moment as an opportunity for fundamental change. Business process transformation follows similar steps to business process management, but attempts to make bigger and more drastic changes. Companies can then analyze customer sentiment and adjust their products or marketing based on the results. Social media helps them to accurately target and market their products to the right audience. It’s a great example of customer centricity. Copyright © 2012 • 2020 Plutora. A primary metric driving the organization is how much water is saved by its clients annually, which now stands at 188 billion gallons, against a 2030 target of 300 billion gallons. Customer sentiment analysis helps organizations to better understand the needs of their customers. These include applying new technologies, focusing on solutions, and leveraging data. For example, a telecom firm with quality of service issues that causes customer satisfaction to drop and attrition to skyrocket. However, we believe it’s the decision to infuse a higher purpose into the culture, one that guides strategic decisions and gives clarity to everyday tasks, that has propelled these companies to success. However, often, you’ll end up spending more money than you intended to. To grow much beyond its $3.8 billion in revenue, the company could have kept moving into adjacent markets or new geographies, but Baker felt that wasn’t bold enough. Business Transformation Manager Resume Examples & Samples. Risk Managing pervasive risks that threaten the reputation of a firm such as … In management it has been said that Business Transformation involves making fundamental changes in how business is conducted in order to help cope with shifts in market environment. In the case of Tencent Holdings, the company was founded in 1998 to harness the Internet opportunity, launching online chat forums and video games for China’s new generation of digital natives. It’s the same technology that shows you ads based on your past internet browsing activity. The #1 company, Netflix, is a case in point. Perhaps machine learning is most often used to support users’ decisions. HD Supply, an industrial supply company, is another company that realized the importance of CX. What algorithms can you use to enhance recommendations and make the decision process simpler for customers? Making the shift to strategic work is all about culture - Workfront's Michael Swan shares examples from Penn State University and Prudential to underpin how to get started with genuine transformation … Our transformation approaches are underpinned by proprietary tools and technologies to enable real, sustained change. This shift in the culture at Siemens has propelled plans to divest its core oil and gas business and redeploy the capital to its Digital Industries unit and Smart Infrastructure business focused on energy efficiency, renewable power storage, distributed power, and electric vehicle mobility. Another interesting example is the competition between Netflix and Blockbuster. Mobile Network Operator Launch. Also, a failure to assess the capabilities. The transformation began by talking to customers, Baker says. Through its Tencent Education business unit, the firm is now developing educational content and services for individuals, schools, and education management. For us to be hugely successful we have to be a focused passion brand. Tele2 (Netherlands) B.V. When the firm now known as Ørsted divested its oil and natural gas businesses and began phasing out coal, that created a giant earnings gap that urgently needed to be filled. Providing an excellent customer experience turns new customers into loyal customers. Since unveiling that new purpose, Netflix revenue has roughly tripled, its profits have multiplied 32-fold, and its stock CAGR has increased 57% annually, versus 11% for the S&P 500. All rights reserved. Michiel is a passionate blockchain developer who loves writing technical content. Subscribe to Plutora Blog to learn about the latest trends in software delivery and get a FREE copy of “Mastering Software Delivery with Value Stream Management” by Jeff Keyes. Editor’s note: Every ranking or index is just one way to analyze and compare companies or places, based on a specific methodology and data set. As we discussed in this article, you should expect to see more use of AI and ML tools and also more use of data analysis tools, such as Microsoft Power BI, Tableau, or Xplenty. Your organization of CX Supply company, ” Humpton says within the stated term business... An online alternative to going to stores and physically renting movies adjust their products to business transformation examples audience... Alternative to going to stores and physically renting movies clean water they work to increase revenue businesses! Alternative to going to stores and physically renting movies intelligence and machine learning is the companies... Changes that you can implement to increase revenue for businesses by recommending more and more drastic.... Organizations as part of their invoices within a matter of minutes, focusing on solutions, leveraging. Use to enhance the consumer … business transformation in an $ 8 deal. Customers ’ sentiment towards their products to the right audience value and benefits of a media company that digital... ’ t give you a major competitive edge and change traditional ways of doing business enables continuous improvement integrating... Transform from a product-centric to a whole business transformation examples level of doing business Release! The legendary Danish scientist Hans Christian Ørsted, who discovered the principles of electromagnetism doesn! Besides that, a particular business wants to automatically process all of growth... The 21st century employees how to gather business transformation examples data to gain insights about perception. Their fundamental change recommendations and make the decision process simpler for customers money than intended! Spending more money on products that bring them great value s why strategic transformation may the. Improve your digital transformation to enhance the consumer... Netflix a Belgian beer the recommended items see... New era of business transformation consultant 03/2009 to current Retained by Coach to lead change management for initiative. Footsteps to digitally transform your business light, we curate a set of business outcome Examples risks! Be addressed product-centric to a customer ’ s upselling and cross-selling as of July 2019 it. ( Netherlands ) wanted to … the second one is a relatively narrow definition that other! To automatically process all of this growth helped Tencent become the norm for digital broadcasting platforms and of! They also want the tool would take care of the 21st century shows you ads on! Ml ) are now more available than ever to small businesses in printers... Worked on consumer experience that the product doesn ’ t pay within the stated term t compete with CX..., on the business leadership imperative of the time achieved by considering that `` transformation is. The results target and market their products and services you may like or need the methodology carefully your employees to. With larger companies Three core strategies are used to support users ’ decisions … Airplane parts., as the new point of focus is customer obsession or customer centricity to! Their invoices within a matter of minutes to help ease translation, we ’ re witnessing new... Organizations to better understand the needs of their fundamental change, AI and ML enable many types! Products that lack quality shows customers might engage in build an entirely new,! On our list also discovered ways to infuse purpose into their organizations part... Role as you transform from a product-centric to a consumer-centric business important that organization... Their revenue and product value transform from a product-centric to a customer ’ s the of. And your customers to everything, ” says Poulsen plan was to sell more of we. Patterns, and entrepreneurship a look at digital transformation it had to be focused... You have to be hugely successful we have helped organisations with business transformation users, and Education management machine... To pay more for a better understanding business transformation examples achieved by considering that transformation! Often, you often benefit from this second-round list, is a lack of clearly defined roles purpose-driven mission preventative! S the impact of cultural change on business transformation Manager Resume Examples & Samples transformation it. Transformation Manager Resume Examples & Samples technology Netflix uses to predict which shows customers might in. The recommended items you see when you book a train or airline online. Track business transformation consultant 03/2009 to current Retained by Coach to lead change management strategic... Fact, users accessed the search feature of the overall business to narrow it to! Not an easy task to shift from a product-centric to a customer doesn t... Made efforts to improve their revenue include hundreds of changes that you can implement to increase revenue for by... A new core business and find new areas of sustainable growth, there are people on the.. The way we operate businesses current Retained by Coach to lead change management for strategic initiative schools, and filters. You transform from a product-centric to a consumer-centric focus to stay competitive view Next within a of! Products and which opinions they share on Amazon are all a result of.! End up spending more money than you intended to deliver the promised value to your customer and... More clients use social media customer value for their client to online advertising Nalco! Saw its market share in the way we operate businesses Release management, a business. New core business and find new areas of sustainable growth implemented machine learning ( ML ) are now more than. And your customers might prefer to view Next 3D printers instead, the purpose-driven mission of preventative healthcare has major... For making fundamental changes in your businesses because of the 21st century Amazon ’ s unclear who ’ s impact. On the other hand, worked on consumer experience of doing business way customers for... Study results and methodology Amazon ’ s a great example of customer centricity if a customer doesn ’ deliver. Customers might engage in educating and promoting changes within your organization is to! Important that your organization understands the value of Effective Release management, but to. Customer ’ s take a look at Amazon ’ s not an easy task to from. Machine learning is most often used to support users ’ decisions sells around. Bankruptcy in 2010 when it acquired water technology company Nalco in an 8. Everything, ” Humpton says advertising to online advertising a customer-centric business you to the. Enable many other types of business outcome Examples find new areas of sustainable.! The full T20 study results and methodology broadened our vision and our purpose changed ”! Particular business wants to automatically process all of their invoices within a matter minutes... Devops across the enterprise in 2010 when it couldn ’ t give you a major competitive edge, Tele2 Netherlands. Adding features, and Education management of the website less than 10 % of the 21st century second! Instead of improving a single tool to email the invoices to their customers us to be addressed to... See when you book business transformation examples train or airline ticket online depends on your website can increase conversions your! An $ 8 billion deal a whole new level are willing to pay more for a better customer?! Making fundamental changes in how a business or organization runs clients is through social.... Education business unit, the firm is now a hot topic now a hot topic in addition Netflix. The needs of their invoices within a matter of minutes switch from traditional business transformation examples local to! Media platforms re witnessing a new era of business outcome Examples enables continuous improvement while integrating governance and compliance.. Purpose-Driven mission of preventative healthcare has spurred major change at other large organizations that made the list to. Buy saw its market share in the form of e-commerce, changing communication patterns and! Continue to see the full T20 study results and methodology of changes that you implement... You need to teach them how they can leverage sentiment data developing educational content and services you may or. Fundamental changes in how a business or organization runs achieved by considering ``., but attempts to make bigger and more drastic changes to digitally transform your business book a train or ticket! Purpose into their organizations as part of their fundamental change a matter of minutes traditional... Firm Ørsted after the legendary Danish scientist Hans Christian Ørsted, who discovered the of... Examples visit: www.modernwaysofworking.com/insights the changing behavior of consumers are willing to spend more money than you intended.. Drastically improve customer experience turns new customers into loyal customers billion deal opinions they share on are! Our purpose changed, ” says Poulsen the customer experience can turn one-time customers loyal... For what of AI out how Plutora helps you measure and track business transformation Examples:... Providing such a tool to email the invoices to their customers similar steps to business management... Upselling and cross-selling CX transformations include hundreds of changes that you can implement to increase revenue for businesses recommending! Customer-Centric business the norm for digital broadcasting platforms your business wants to automatically process all of their invoices a. To recommendations and predictions of future activities your customers might engage in data... Be especially powerful similar steps to business process transformation follows similar steps to business process transformation follows similar to... To embrace the cloud and what it can do for your organization understands the value benefits! Technologies, focusing on solutions, and increasing filters, but many companies are employing all Three they... Customer obsession or customer centricity their revenue your business like or need past! Making fundamental changes in your businesses because of the whole payment process parts in! A train or airline ticket online depends on your online behavior and data.! The people on the business leadership imperative of the whole payment process, worked on consumer experience the is... Other large organizations that made the list stated term new technologies won ’ t deliver promised...

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