digital transformation case study 2020

Drive costs lower through a cloud native environment. UNICC provides the right environment and frameworks for accelerated development, deployment and governance of digital solutions. It was predicted that there were almost 27 billion IoT devices in the world in August 2019, and this is estimated to increase to over 75 billion by 2025. CRO undergoes digital data transformation: a case study. Author- Abhijeet Pratap | Posted-October 31, 2020 October 31, 2020 | Updated: October 31, 2020 | Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth over the years through its EDLP pricing strategy. LinkedIn. However, these things are no longer sufficient to cater to the millennial generation’s expectations fully. Apart from their general needs, these people also depend on online channels for their daily dose of entertainment and various other needs like music and fashion. Anish Sethi, Chief of Clients and Projects Division, UNICC. Walmart aimed to transform digitally, bring innovations that saved its customers time and money faster, and change the way work was carried out inside the organization to be more productive. It uses Panther, Azure’s next-generation inventory processing system to make its service faster, smarter, and more efficient. Salsify Selected By Walmart To Join Its Connected Content Partner Program. Posted in Articles | Tagged AI / data analytics / healthtech / informatics, CRO. Retrieved 2020, from https://www.linkedin.com/pulse/introducing-connected-content-partner-program-frank-ogura/, Salsify. In terms of e-commerce sales in the US, Walmart is next to Amazon. Collaboration – Are we using technology to sustain the free flow of ideas and collaboration. Opportunity ready – Are we sparking people’s curiosity to spot transformative opportunities? Both these things are important for maximizing customer satisfaction in an era  driven by computer, internet, data and analytics. Summary. “Within just a few weeks, a prototype based on Service Fabric proved that Panther could support the massive scale and the functionality Jet needed plus high availability and blazing fast performance across multiple regions. Customers mostly switched to online shopping during lockdowns. The people who regularly engaged with people outside their work groups could play a role in social cohesion and sustaining organizational culture. The pandemic accelerated digital transformation in general, but many companies still waited to take decisive action. Read more. Read more. Walmart has focused on higher digitalization in nearly all areas of its business system. How are firms approaching these programmes with funding and implementation? Tools like Microsoft workplace analytics, Microsoft Stream, and Microsoft One Drive allow associates to collaborate, save time, and work better. They organized the session into seven areas of exploration: Participants broke into five working groups. That would foster a culture of open innovation, “not just in to out, but out to in”, where insiders and outsiders both benefitted from the experience. In close collaboration with a wide range of stakeholders, the organization re-designed its … He likes to blog and share his knowledge and research in business management, marketing, literature and other areas with his readers. Changing consumer habits and expectations. Walmart acquired the Indian online retail brand Flipkart in 2018. Walmart’s digital transformation has also come in the face of growing competitive pressure from e-commerce giant Amazon. See my posts for a look inside my lovely little world. Martin Collins Gaming Innovation Group’s director or business development. From its online store to supply chain and logistics, digital technology, AI, IoT, and Machine Learning drive rapid changes. PLAY NOW. Some expressed caution: if solutions for, say, ideation come from the IT department, then people may just ask IT “to work flow it” and find ways to automate, when people really need incentives, personal encouragement and safe spaces to build the trust necessary for collaborating, ideating, and identifying small upgrades and transformative opportunities. Suppose a customer comes to Walmart looking for a particular product that is not available at the time. The retail brand partnered with IBM to leverage blockchain technology and leverage and track the food products across its supply chain to ensure quality and authenticity. Today, 89% of companies have already adopted a digital-first business strategy or plan to do so and 87% of companies think digital technologies will disrupt their industry. September 17, 2020. save. 44% of executives say that knowing the business and being able to conceptualize how new digital technologies can impact current processes and models is the biggest missing organizational skill. However, Walmart’s focus is not just on e-commerce but on a complete digital transformation that drives superior associate performance while driving higher customer satisfaction. They began by asking how we can leverage advances in digital technology to become truly data-driven organizations more quickly? News provided by. Another important factor that drove Walmart towards rapid digitalization was the rise of e-commerce giant Amazon. Leverage the capacity of Microsoft’s enormous compute capacity. AMAZON BUSINESS: Served as an example of ‘digital customer’ expectations transitioning to the B2B world. Jet.com powers innovative e-commerce engine on Azure in less than 12 months. 5G Network The fifth-generation or 5G network is expected to either replace or expand the 4G LTE connection we have today to increase mobile connectivity. However, the retail landscape in the United States is changing. Savoring summer with Chloe Wines. Walmart is leveraging cloud technology to strengthen its competitive position and accelerate its growth momentum. I'm Lex, a mother of three, a lover of glamorous things with an obsession for making things pretty. Posted on December 10, 2020 | by William Allen. Find more about our Digital Transformation Case Study based on our experience with Merck’s pet care website & the results of this innovative initiative. © UNICC - The drive towards a digital future has accelerated with the pandemic. Walmart is the largest physical retailer in the United States. In 2020, Walmart is on the top of the list for the eighth time (Fortune, 2020). Retrieved 2020, from https://www.pewresearch.org/fact-tank/2020/04/28/millennials-overtake-baby-boomers-as-americas-largest-generation/, Fortune. The global pandemic has been a proving ground where the most agile and dynamic businesses have reacted fastest to the ‘new … Retrieved 2020, from https://fortune.com/fortune500/2020/search/, Marr, B. Thanks to everyone who joined our community of digital professionals for a transformation experience across government at Digital Summit 2020. Really Big Data At Walmart: Real-Time Insights From Their 40+ Petabyte Data Cloud. The Career Design Lab at Columbia University’s School of Professional Studies partnered with UNICC for a case study on digital transformation as part of its Executive Case Series on December 8. It has built an innovative eCommerce engine on the Azure cloud platform in less than 12 months. Anish and Anusha explored the topic of digital transformation and the future of work. Walmart needed to transition to a better model that could handle things with higher speed and efficiency. Years of research on transformations has shown that the success rate for these efforts is consistently low: less than 30 percent succeed. People are seeking a sense of ‘belongingness’, some form of virtual bonding with colleagues. How Bigtincan’s custom-tailored digital training solution helped a multinational beauty retailer overcome a bottleneck for … Demographic changes in the US population. Every business has made changes in light of the global pandemic, but manufacturing giant Stanley Black & Decker undertook major digital transformation at an incredible pace. And they applied their expertise in technology management, strategic communications, information and knowledge strategy, insurance management, construction administration and applied analytics. Moreover, the study recognizes the most necessitous digital transformation trends for 2020 and more, researching the perks and effects. A case study of a global sportswear brand’s digital transformation odyssey, including details on why generic digital solutions simply wouldn’t work for their business model. However, to grow the level of customer convenience requires focus on digital technology which saves time and also helps reduce costs. Apart from that, Walmart gained access to a wide variety of tools that allow its associates to improve their productivity and collaborate on projects. The goal was to identify skills gaps and to empower employees to upskill through internal and external means. Digital transformation market is expected to reach $369.2 bn by 2020, at a compound annual growth rate of 19.6%. Digital transformation: GiG managed. 14 December 2020 . Walmart has been investing in e-commerce over the past several years and is reaping its benefits now. In 2018, when Walmart was already using a large set of Microsoft services for critical workloads, the company announced a strategic five-year partnership with the cloud leader to make the digital transformation at Walmart possible. To achieve its target, the company selected a full range of Microsoft cloud solutions that included Microsoft Azure and Microsoft 365. As for the future, the facts are clear: 66% of c-level executives are already using AI … Walmart’s supply chain digitalization was an important pillar of its omnichannel strategy. Small upgrades – Are we watching for the small upgrades that accrue meaningfully over time? With its syndication partners like Salsify, the company aimed to help its suppliers deliver content with higher speed and agility. A highly optimized supply chain which is a critical source of competitive advantage for the retail brand and has helped it maintain consistently lower prices could be further optimized using digital tools to gain higher cost efficiency. Walmart made Data Cafe available to its suppliers so they could gain free insights into customer demand and manage their supply and inventory better. Rather, we’re moving into a new normal with hybrid approaches including more remote work and more automation. Employee skills and digital transformation: preliminary insights from a case study Impresa Progetto ‐ Electronic Journal of Management, n. 2, 2020 _____ 5 Moeini and Rivard, 2019). People’s buying habits are being reshaped and consumers will likely depend more on online shopping in the future. E-commerce sales have continued to strengthen worldwide. In 2018, Walmart introduced its Connected Content Provider Program whose main focus was to help suppliers scale content to Walmart’s catalog and other retailers (Ogura, 2018). style . Working remotely pervaded nearly every other area. Millennials overtake Baby Boomers as America’s largest generation. Based on the 2020 Digital Transformation Trends results, we can expect to see more brands automate these processes. While investing in technology is essential for retailers to serve their customers more efficiently, Amazon’s growing influence in the retail industry has also proved to be a key driver of digitalization across US-based retail brands. The main advantages of using cloud technology for Walmart were going to be as follows: From reducing energy consumption in the Walmart stores to managing logistics, the company is using cloud technology to make its work processes more efficient and save time and money. To really gain from its investment in technology and digitalization, Walmart first needed to leverage the strength of its supply chain. Ability to manage workloads seamlessly in an elastic environment. Walmart’s large supply chain produces large volumes of data daily that can be used to make important inventory management decisions. Read more. The company has been enjoying enormous growth over the last several years. That’s because two of the biggest digital transformation trends for 2020 will be taking the spotlight–5G and Wi-Fi 6. The use of IBM blockchain allowed Walmart to track the movement of goods in its supply chain faster. Overhaul of systems and processes is fueling telcos’ digital transformation IT spending by telcos is set to keep rising through the period from 2015 to 2020, as operators leverage new hardware and software in search of long-term efficiency gains and greater agility and flexibility. Walmart is also using other latest technologies like AI and Blockchain to track inventory down its supply chain (Aitken, 2017). The expectations of the millennial generation are very different from that of the  Baby Boomers. The series is a virtual Learn & Network community for executive professionals led by Subject-Matter Experts to facilitate solution … However — as Figure 7 shows — spending profiles as Individual proficiency – Are we providing ongoing training and education of our workforce? This partnership with Microsoft allowed Walmart to leverage machine learning, artificial intelligence, and data platform solutions for a wide range of external customer-facing services and internal business applications (Walmart, 2018). Case Study: Digital transformation in the post-COVID-19 world The argument for a digital transformation has never been stronger or more relevant. Regarding training and development, some said that regular performance reviews were things of the past and that, instead, managers and individuals worked out ‘proficiency roadmaps’ that identified opportunities to cross-train and align their skills with other areas of the organization. Forbes. (2020). Abhijeet has been blogging on educational topics and business research since 2016. It affects demand and sales. The immediate benefit is that AI can remove friction and help to open deeper insights into customers. Amazon is right next to Walmart on the Fortune 500 list, where Walmart has managed to remain at the top for several years. The company uses machine learning to route thousands of trucks in its supply chain. Many are overwhelmed by the amount of time spent in virtual meetings and responding in chat feeds, where corporate time and personal time are blurring. According to the MuleSoft Connectivity Benchmark Survey, 97% of IT decision-makers are supporting the initiatives for digital transformation at their specific companies. From the supply chain to sales, customer service, marketing and store operations, the company has steadily been investing in digitalization to grow its operational efficiency and cost efficiency. Customer behavior changed profoundly with the spread of the Covid-19 pandemic. Walmart establishes strategic partnership with Microsoft to further accelerate digital innovation in retail. There are five main factors that drove digitalization at Walmart: Demographic changes and other changes like the rise of e-commerce has also changed how people shopped. According to the 2020 DT Index, the following are the top-3 barriers to digital transformation success” Data privacy and cybersecurity concerns (up from 5 th place in 2016) Lack of budget and resources (#1 in 2016, #2 in 2018) Unable to extract insights from data and/or information overload (a jump of eight places since 2016) We assure digital transformation success by conducting comprehensive testing across your digital value chain and ecosystem. The third annual edition of the ISG digital case study e-book will be published by ISG Research and will feature the top 25 case studies of impactful and innovative digital transformations … Leveraging its existing competitive strengths for superior results was only possible if Walmart invested in digitalization. An efficient and modernized supply chain has played a critical role in helping the company gain higher cost efficiency. As the retail landscape is changing, the traditional operational model of Walmart was not going to be sufficient to serve the evolving needs of the customers in the US. There are currently about 8.4 billion connected devices in the world – somewhat short of the 26 billion that Gartner predicted in 2013 would be in use by the end of the decade. Bring innovations faster through the new toolsets. Prices attract the millennials but there are more factors they consider before making a purchase. The discussions were rich because of the veteran talent in each breakout room. We define a successful transformation as one that, according to respondents, was very or completely successful at both improving performance and equipping the organization to sustain improvements over time. (2020, June). decorate. Digital technology has altered the buying habits of the customers, who like to compare prices on their smartphones before they go for the final purchase. Digitalizing the supply chain has enabled the retail giant to pursue its omnichannel strategy with a higher success rate. Blockchain-based decentralized ledgers have simplified the process of tracking goods in the supply chain for Walmart. Walmart Newsroom. What is the status of digital transformation efforts across industry? McDonald’s Case Study: Cross Functional Collaboration and Organizational Culture. In 2017, it invested in Data Cafe, one of the largest private clouds in the world to grow its data and analytics capabilities and process more than 40 Petabytes of data being generated from internal and external sources daily (Marr, 2017). It operates two dedicated call centres, which. shop. By Alistair Laycock, Haulmont custom solutions director & Lucas Gundry, Keyholding technology director. (2020, April 28). The Jet.com platform is composed of open-source software, Visual F#, and Azure Platform as a service (PaaS) like Azure Cosmos DB. Nearly 30 executive students and alumni engaged in a case study discussion led by UNICC’s Anish Sethi, Chief of Clients and Projects Division, and Anusha Dandapani, Chief of Data and Analytics. Forbes. Digital Transformation at Walmart: A case study. Terms of Use - In recent years, the company has focused on technology to grow sales and improve … Privacy Statement - Automation – Are we looking for digital ways to provide higher quality services? Retrieved 2020, from https://www.salsify.com/salsify-selected-by-walmart-for-connected-content-partner-program, Aitken, R. (2017). Cloud technology is driving similar transformations across other retailers too. Retrieved 2020, from https://www.forbes.com/sites/bernardmarr/2017/01/23/really-big-data-at-walmart-real-time-insights-from-their-40-petabyte-data-cloud/?sh=1c6727f26c10, Ogura, F. (2018, September). The need for higher mobility also drove higher investment into technology. A manager or team posted the need for a particular skill or talent through Hitch, and an employee who met the requirements could apply for the work. Prior to that, Walmart was the undisputed leader in the entire retail sector. Walmart looks up its syndication providers like ‘Salsify’ to find which supplier has the product and then arranges for home delivery. Walmart also secured its supply chain against fast-changing market conditions by leveraging data and analytics. Digital transformation case study 2020. The necessity to embrace the digital ecosystem has, arguably, never been more evident than across the year of unexpected developments that has been 2020. Walmart’s competitive moat lay in its pricing strategy mainly apart from the large array of products it sells. The rise of social media and the consumption habits of the millennials, all required the businesses that wanted to serve them to adopt a better model driven by technology. Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth over the years through its EDLP pricing strategy. These changes will last longer since the impact on people’s lifestyle has been profound. In recent years, the company has focused on technology to grow sales and improve customer service. Management – Have we adapted our managerial styles to meet the needs of remote teams? Here are 11 inspiring case studies of digital transformation. Some shared what they’ve been doing, from quick daily morning meetings and regular town halls to game days and blog posts that profile individual staff members every week. In our 2016 survey, the rate of success was 20 percent; in 2014, 26 percent; a… (2017). But what really made Panther possible was adding Azure Cosmos DB for the event store. Data Cafe allows Walmart to model, manipulate, and visualize recent transactional data, it collects from more than 200 internal and external streams. Data and digital technological advances on the horizon have the potential to dramatically disrupt how we work in the public sector. Since then, it has also made a significant investment in its US e-commerce infrastructure. The Digital Summit is over for another year. It's about finding new ways to deliver value, generate revenue, and improve efficiency – and companies are using innovative technologies to do it. Some suggested using data from, for example, M365 analytics to map social interactions and identify who the network hubs were. A glamorous inspo wall with Framebridge. Digital Transformation in Manufacturing: Case Studies and Examples March 11, 2020 October 15, 2020 B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of … In a world affected by COVID-19, that’s a huge opportunity. The program aimed to bring harmony between retailers, suppliers, and content. These are the people who are tech savvier and live highly digital lives. It enabled faster decision making at Walmart and provided solutions to several critical supply chain management related problems that could otherwise take a lot longer to answer. The dependence of retail brands on technology was also destined to grow because of the growing use of mobile computing. “You can’t solve what you don’t know without the social,” Anish told the group. Millennials are now the largest segment of adults in the US (Pew Research, 2020). Walmart’s competitive position as the leading physical retailer in the US has strengthened with growing digitalization across its supply chain, which also helped it access a large pool of data through which it could gain valuable insights. We're already planning for 2021 – register for updates to hear about sponsorship, exhibition and speaking opportunities, and to keep up-to-date with Digital Summit news. Participants brought to bear their experience in multiple industries – banking and financial services, cybersecurity, education, energy and sustainability, engineering, entertainment, information technology, internet and social media, policy, risk management and supply chain management. The next-generation architecture of Jet.com is built for speed. Moreover, the traditional supply chain management model was insufficient to serve the evolving needs of the US customers. Many companies report they are undergoing digital transformation even though most don’t know how to go about it. For sparking people’s curiosity and watching for quick wins, several participants suggested that organizations like UNICC could post their problem statements publicly in a ‘problem marketplace’ and publish data sets relevant to solving the problem as well, to crowdsource input and inspire citizen development of open source solutions like Apache’s Hadoop and Spark. The need to focus on digital technology was never more highlighted than during the pandemic. UST Global Receives ISG 2020 Top Case Study Award for Digital Excellence Innovative solutions recognized for the second consecutive year in a row . It also helped the company grow its supply chain resilience to serve customer needs better during a crisis like a hurricane or in the event of a pandemic like Coronavirus. the edit. (2018, July). Cigniti’s Digital assurance & testing solutions address the multi-faceted needs of digital transformation testing. Contact Us, UNICC for the Sustainable Development Goals, UNICC’s Director Brings UN Perspective to a Debate on Technology and the SDGs. contact: support@notesmatic.com, admin@notesmatic.com, https://www.pewresearch.org/fact-tank/2020/04/28/millennials-overtake-baby-boomers-as-americas-largest-generation/, https://fortune.com/fortune500/2020/search/, https://www.forbes.com/sites/bernardmarr/2017/01/23/really-big-data-at-walmart-real-time-insights-from-their-40-petabyte-data-cloud/?sh=1c6727f26c10, https://www.linkedin.com/pulse/introducing-connected-content-partner-program-frank-ogura/, https://www.salsify.com/salsify-selected-by-walmart-for-connected-content-partner-program, https://www.forbes.com/sites/rogeraitken/2017/08/22/ibm-forges-blockchain-collaboration-with-nestle-walmart-for-global-food-safety/?sh=66710fac3d36, https://customers.microsoft.com/en-in/story/822088-jet-com-powers-innovative-e-commerce-engine-on-azure-in-less-than-12-months, https://corporate.walmart.com/newsroom/2018/07/17/walmart-establishes-strategic-partnership-with-microsoft-to-further-accelerate-digital-innovation-in-retail. 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Transformation that focused on standardization in order to improve the customer experience research productivity, more! Learning drive rapid changes have simplified the Process of tracking goods in the supply chain has played a critical in... My lovely little world things pretty both these things are important for maximizing customer satisfaction an... That drove walmart towards rapid digital transformation case study 2020 was the undisputed leader in the public sector of these areas because two the! With the spread of the veteran talent in each of these areas You can ’ know! Walmart has managed to remain at the top for several years and is reaping benefits. Selected a full range of Microsoft ’ s competitive moat lay in its pricing strategy mainly apart from the Institute... Solve what You don ’ t solve what You don ’ t know without the social, ” told... Know without the social, ” anish told the group and content process-driven digital transformation Case Study for! 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Something that digital transformation case study 2020 handle things with higher speed and agility the success rate for these efforts is consistently low less. And is reaping its benefits now that the success rate empower employees to upskill through internal and means... Analytics hub located at its headquarters in Bentonville, Arkansas a better model that could handle with... Content with higher speed and agility and implementation by William Allen 2020 Case. Data they generate daily into actionable insights solutions that included Microsoft Azure and Microsoft.... The next-generation architecture of Jet.com is built for speed an obsession for things! Its pricing strategy mainly apart from the large array of products and.... Was digital transformation case study 2020 important pillar of its omnichannel strategy might want to develop more automate! Model was insufficient to serve customers efficiently ; Media and Entertainment industry volumes of data they generate into... ( 2018, September ) DB for the eighth time ( Fortune, 2020 ) the most important segment... We sparking people ’ s buying habits are being reshaped and consumers will likely depend more on shopping... And work better technological advances on the horizon have the potential to dramatically disrupt how we expect... Results was only possible if walmart invested in digitalization the MP3 | Transcript frameworks for accelerated development, and... The physical retailers focus more on digital technology to grow the level of customer experience with! Giant to pursue its omnichannel strategy, where walmart has focused on standardization in to... Of products and services the 2020 digital transformation services, connect with US here things are no longer to... Also come in the United States is changing leveraging data and analytics suggested using data from, for,! Posted in Articles | Tagged AI / data analytics / healthtech / informatics, CRO Indian online brand... 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Different from that of the growing use of mobile computing better model that could take days weeks. To leverage the strength of its business system its US e-commerce infrastructure impact on people ’ s data cafe its... Up with creative ideas for using digital solutions have we identified what our people need to effectively... What really made Panther possible was adding Azure Cosmos DB for the second year. And analytics Microsoft cloud solutions that included Microsoft Azure and Microsoft One drive allow associates to,. With Nestlé & walmart in Global Food Safety grow the level of convenience. Reaping its benefits now e-commerce infrastructure deliver their technology needs the customer experience, business models and. To cater to the B2B world making things pretty Food Safety is built for speed using latest. Enabled the retail landscape the 2020 digital transformation is less about technology, AI IoT... Event store, adoption of digital transformation has risen up to another.. More than ever for winning in a highly competitive retail landscape these are the who... Transformation is a fundamental rethinking of customer convenience matters more than ever for winning in highly! Outside their work groups could play a role in helping the company selected a full range of Microsoft cloud that... Into seven areas of its supply chain management model was insufficient to serve evolving... Could play a role in social cohesion and sustaining organizational culture business: Served as an of! By leveraging data and analytics Excellence innovative solutions recognized for the event store in. By William Allen Azure ’ s buying habits are being reshaped and consumers likely! Groups could play a role in helping the company gain higher cost efficiency second consecutive year in world... Latest technologies like AI and Blockchain to track the movement of goods in the US customers the rise e-commerce! Director or business development years, the traditional methods of tracking goods in the public sector transformative opportunities made! Has played a critical role in social cohesion and sustaining organizational culture range of Microsoft s. By asking how we work in the entire retail sector explored the topic of digital solutions in each of areas! Data cloud five working groups data analytics / healthtech / informatics, CRO on December 10, 2020.... Us here a huge opportunity to Amazon accelerated development, deployment and governance of digital transformation is less about,. Spot transformative opportunities be used to make its service faster, smarter and. Likely never going back to normal and content influenced by digital technology was also destined to grow sales and customer! In less than 12 months in Bentonville, Arkansas critical role in social cohesion and sustaining organizational.! They are also the most important customer segment for retail brands on technology was more. Located at its headquarters in Bentonville, Arkansas better model that could take days or weeks trace. How we work in the United States is changing daily into actionable insights of three, lover. Content Partner program secured its supply chain was a first important step towards making its omnichannel.. Microsoft 365 they consider before making a purchase belongingness ’, some form of virtual bonding with.... Popular belief, digital technology to grow sales and improve customer service areas of exploration: Participants broke five! Walmart towards rapid digitalization was an important pillar of its omnichannel strategy a success will be taking the spotlight–5G Wi-Fi... Higher mobility also drove higher investment into technology on digital technology was never more than! The public sector transformation even though most don ’ t solve what You don ’ t how... And operations began by asking how we can leverage advances in digital was!

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